Privacy Policy

1. Introduction

TeerthYatra ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and book pilgrimage packages or car rentals with us. Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information about you in various ways. The information we may collect includes:

• Personal Data: Name, email address, phone number, residential address, date of birth, and passport/ID information when you make a booking or create an account.
• Payment Information: Credit card details, bank account information, and transaction history (processed securely through third-party payment gateways).
• Travel Preferences: Information about your pilgrimage destinations, accommodation preferences, dietary restrictions, and special requirements.
• Technical Data: IP address, browser type, operating system, device information, and pages visited.
• Usage Data: Information about how you interact with our website, the time and duration of your visits, and the features you use.
• Communication Data: Records of your communications with us, including emails, chat messages, and support tickets.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill your bookings for Yatra packages and car rentals
• Process payments and manage billing
• Send you booking confirmations, itineraries, and travel updates
• Provide customer support and respond to your inquiries
• Send promotional communications and newsletters (with your consent)
• Improve our website, services, and user experience
• Analyze website usage patterns and trends
• Comply with legal obligations and prevent fraud
• Personalize your experience and provide recommendations

4. Sharing Your Information

We may share your information in the following circumstances:

• Service Providers: We share information with hotels, transportation providers, guides, and other vendors necessary to fulfill your bookings.
• Payment Processors: Payment information is shared with secure third-party payment gateways for transaction processing.
• Legal Requirements: We may disclose information if required by law or to protect our rights and the rights of others.
• Business Transfers: If TeerthYatra is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for purposes other than those listed above with your explicit consent.

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure servers, firewalls, and regular security audits. However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access your personal data and request a copy of the information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Opt-out of promotional communications at any time
• Withdraw consent for data processing
• Request restrictions on how we use your information

To exercise any of these rights, please contact us using the information provided in the Contact Us section.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Cookies help us remember your preferences, understand how you use our site, and improve our services. You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.

9. Children's Privacy

TeerthYatra does not knowingly collect personal information from children under the age of 13. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account. Parents or guardians who believe their child has provided information to us should contact us immediately.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: